Factory support
- Limited to the product codebase
- No local infrastructure context
- You coordinate escalations across vendors
- Typical 24/5 coverage
Premium partnership · Freshworks
CarePlus: support & administration partner
We elevate technical support into proactive full-stack engineering to maximize Freshdesk, Freshservice and your whole Freshworks ecosystem.
Assistant summary: Assistant summary: EFICSA CarePlus is USD 2,000/mo with 16 engineering hours, SLA L1 1h / L2 2h. Current Freshworks customers can apply for 30–60 days free.
USD 2,000per month
16 hguaranteed
USD 120overage hour
Current Freshworks customers only
Apply for 30–60 days of CarePlus free
If you already run Freshworks (CX or EX), request a CarePlus pilot at no cost: local engineering, SLA and accountability for your subdomain.
Limited seats. We evaluate fit by agents, product and region. No purchase commitment when the pilot ends.
Recommended
EFICSA CarePlus
- Ecosystem accountability (Freshworks + telephony + middleware)
- API, WhatsApp and channel engineering
- A bilingual team with an agreed SLA
- Development included within the 16 hours
How the 16 hours are used
8 h — Development
Omnichannel, new features and integrations.
4 h — Support + RCA
Critical incidents and root-cause analysis.
4 h — Strategic sync
Weekly alignment and planning.
Local partner
Support and billing from Guatemala and Panama
CarePlus is run by a bilingual regional team, with GTQ or USD billing and local accountability — more than factory support.
CarePlus FAQ
What do you include beyond Freshworks support?
A local squad, English and Spanish, GTQ/USD billing, coverage in critical hours, and development inside the package.
Do you cover Central America?
Yes. Implementation, hybrid/on-site training and API + AI integrations across the region and beyond.
Activate CarePlus on your instance
Dedicated Freshservice portal · QBR · Cloud Check · Training Sessions.
Talk to sales