The service desk stops putting out fires
EFICSA posted how Freshworks AI can take the repetitive support requests, such as passwords and printers, and leave the IT team on the work that needs judgment.
LinkedIn · EFICSA
News
Posts from EFICSA’s LinkedIn page. The text here is a summary; the full note is on LinkedIn.
Silicon Valley technology for customer experience
The post invites companies in Guatemala to serve customers and employees with Freshworks, and it covers implementation, ongoing support, and a local invoice.
Industrial X-ray: the report that stays in WhatsApp
In the episode, EFICSA talks about reporting a plant failure in a chat group and turning that notice into a Freshservice workflow, with consulting and support in the region.
Fernando García Molina joins the team
EFICSA introduced Fernando as solutions architect for the Freshworks portfolio in Guatemala, Panama, and Central America.